Delivery Information

Same Day Dispatch

Our fulfilment team are beavering away to get your order out in good time! Orders received up to 2:00pm will be dispatched the same working day. Orders received after 2:00pm will be dispatched the next working day. The fulfilment team have days off resting on Saturday and Sunday, so any orders placed after 2pm on Friday will be dispatched on Monday.

The Delivery Offer

Orders over £150 + VAT: Free Next Day Delivery

We offer FREE delivery on all UK Mainland orders over £150 + VAT in value with a Next Working Day Delivery.

We’re sorry that some geographical location and carrier availability can restrict our service – we may not always be able to deliver certain products to Northern Ireland, the Channel Islands, Isles of Scilly and the Isle of Man. However, if we have a delivery challenge, we will always keep you informed of the situation.

Please note that we reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we’ll notify you as soon as possible.


Orders under £150 + VAT: £5.95 - Next Working Day Delivery

There are a small number of postcodes where we cannot guarantee delivery within our usual timescale if you have requested Next Working Day Delivery. Deliveries to the Scottish Highlands, Offshore and Northern Ireland take a standard 2 days to deliver.

Saturday Delivery: £7.95

The Saturday delivery is available at a cost of £7.95 and uses a tracked service which will arrive on Saturday before 1.00pm. Orders must be placed by 3.00pm on the Friday before.

Both the Next Day and Saturday Delivery services use a tracked service.  The tracked system means that the parcel is trackable all the way from us to you.  If you are not in, you will receive a card informing you where your item has been left, or if the item cannot be left safely, details on how to contact the courier company for redelivery.

You can also request for the parcel to be left in designated safe place.  A designated ’Safe place’ can be either a secure weather-proof area on your property, or a near neighbour. Use of the ‘Safe place’ method does mean that you are financially responsible for parcels being lost, stolen or damaged after delivery.  

International Delivery: £11.95

Deliveries to Ireland are sent by Royal Mail International Signed for and a signature is required upon receipt of the parcel. Delivery to Ireland is normally within 5 days of dispatch.  Any parcel requiring a signature will be left at your local collection office if you are not at home to sign for them.  These parcels are normally held at your local collection office for 7 days only.  After this time, they normally are returned to us.  Whilst we are happy to resend the parcel (once we have received back) we will require you to pay the additional postage costs incurred.

Due to Customs and Excise restrictions we cannot mail aerosol or goods containing alcohol internationally. Please check if you are liable to pay any import duty, particularly on large numbers of items, we are not responsible for paying this, but will complete a Customs declaration in order to ship the parcel to you. If you want to reclaim VAT it cannot be reclaimed through us and must be claimed within the country of receipt.


Customer Service

If you have any questions, please contact us. All our products should reach you in perfect condition.  They are all brand new and unopened.  If for any reason this is not the case please contact our friendly customer service team on 01625 467520 or email

Places where delivery may take longer – There are a small number of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual time scale if you have requested Next Working Day Delivery. If we have a delivery challenge, we will always keep you informed of the situation.

Net Orders Checkout

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